Some cool Free Call Logging Software images:
Slide 12 of 15
Image by labanex
While Siebel and NICE provides a ticketing system and monitoring system of the calls, the intranet site needs to be a strong system to handle not only the call center’s data, but the entire company as a whole, HoldEmHigh chose Microsoft Office SharePoint Server 2007 (Microsoft 2009) as the system to power its company intranet website. SharePoint is a Collaboration Management Software which can handle content, database entries, documents, and workflow process all-in-one software. Since SharePoint works well with Microsoft Office 2007, having SharePoint as the server-side software would allow documents to be shared easily on one system.
On every computer, Microsoft Office Enterprise 2007 will be installed on all computers to work with the SharePoint Server, Shared Documents Network Drives, and
Microsoft Office Exchange Server 2008 (Microsoft 2009) would be the mainframe system to host the internal E-mail system, user accounts, maintain corporate records, and store secured documents within the company. One login base system for NICE, Siebel, Service Desk, Skype Communications, Oracle Consultant, and LDAP will mirror off the Exchange Accounts.
One dedicated server will be installed, along with two backup and shared servers each will be using 20 5 Terabyte RAID hard drives to manage the data for both SharePoint, Exchange Server, E-mail, and LDAP account management.
The user accounts will be divided into two groups, “co” and “sf.” When a customer logs into the web site, they are granted, with all access related to “co.” Staff members will have all granted, access to “sf.” For security reason and to keep business separate from pleasure, staff members will have to register a separate “co” account. Coupons will be provided to staff members, however, for limited free playing for staff members and VIP users.
LDAP servers will mirror the user accounts to allow third party software to keep staff data and customer data updated, to maintain the one user login feature. LDAP will allow us to keeping the work environment safe, easy for staff members, and the staff does not have to remember different passwords and usernames.
Skype Communications (Skype 2009) will be a main local communications system that the analysts can use for text chatting. On a secured network, all data going through the networks are logged and saved for up to six years.
Oracle (Oracle 2009) is one of the leading software for managing our accounts, acquisitions, and is an intelligent business tool to manage all documents, payroll, overseas accounts, and more.
Fukitol — When Life Just Blows …..item 1..Burning midnight oil — The company fridge is stocked with Red Bull to help the humans keep up (Setpember 19, 2011) …
Image by marsmet523
Enter the robot informant. A Texas security firm, CSIdentity, has created artificial-intelligence software capable of posing as a hacker and engaging ne’er-do-wells in the underground forums. Its goal is to solicit stolen data – a hacker hoping to fence 1,000 credit card numbers will offer dozens for free to prove they’re real – and send them back to flesh-and-blood investigators.
…..item 1)….website…Firm sends bots into chats to solicit stolen data
Michael Riley, Bloomberg Businessweek
Monday, September 19, 2011
www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2011/09/19/BUL8…
Hackers have proved they can crack just about any computer network, from Sony’s to Citigroup’s. Afterward, they face another challenge: unloading the virtual booty.
They often take stolen credit card numbers, online banking credentials, e-mail logins, and Social Security numbers to a sprawling network of underground chat rooms and invitation-only forums, where such data are bought and sold. Law enforcement investigators hoping to catch the crooks lurk there as well, but with hacking incidents on the rise, the problem is far too big to police by traditional means.
Enter the robot informant. A Texas security firm, CSIdentity, has created artificial-intelligence software capable of posing as a hacker and engaging ne’er-do-wells in the underground forums. Its goal is to solicit stolen data – a hacker hoping to fence 1,000 credit card numbers will offer dozens for free to prove they’re real – and send them back to flesh-and-blood investigators.
Notifying companies
CSIdentity sells the data it collects to banks, cybersecurity companies and others who have a stake in quickly discovering which businesses, accounts and credit cards have been compromised.
"Very often we are able to notify our customers that something is wrong before their bank" does, says Scott Mitic, chief executive officer of TrustedID, an identity-theft protection company that purchases CSIdentity’s data.
To design the chatbots, CSIdentity’s 10-person analyst team studied the dialog in hacker chat rooms, looking for patterns in the interactions, says Joe Ross, the company’s president.
The hacker argot is filled with slang: A newly stolen credit card is "fresh," and a "fullz" is a credit-card record that includes the victim’s personal data and the card’s three-digit security code along with the number. To keep up with the fast-moving conversation, the virtual informants use a technique from computer science known as fuzzy pattern recognition, which helps the bots make sense of terms and phrases that can be expressed in different ways. (When a hacker threatens to "doss that server," the machine knows he means a distributed denial of service attack, a common way to shut down websites.)
Ross says the hunt has become a cat-and-mouse game. Hackers know to look for dialogue that seems more algorithm than human, and employ tricks to ferret out the bots. One common one is to order the chat room members to log out and reconvene in a different room. If the chatbots have trouble understanding the commands, they will end up in an empty room.
Burning midnight oil
The bots are helped by the fact that many hackers are nonnative English speakers and more forgiving of an odd-sounding statement here and there, Ross says. And, when confused, the bots can always fall back on a swear word in these profanity-riddled forums.
"Someone will make a comment and the bot will respond with an expletive," Ross says.
As they work, the bots send catalogs of stolen data and snippets of conversations back to the CSIdentity team, which often works late into the night, when the chat rooms are most active. The company fridge is stocked with Red Bull to help the humans keep up.
The bots aren’t of much use when it comes to the most sensitive undercover stings, such as those that attempt to penetrate members-only hacker forums run by organized crime rings in Eastern Europe, Ross says.
Yet they can help make the problem of data loss a little more manageable, especially as its scale grows. In a single week in August, CSIdentity’s bots uncovered 419,000 new records up for sale. The data consisted mostly of e-mail account logins and passwords but also 15,000 credit card numbers and 168 Social Security numbers.
Among the compromised companies was ShoWorks, an events manager based in Spokane, Wash. CSIdentity doesn’t act on the data, only collects and sells it, so Cathy Doerr, the company’s president, says she found out about the network break-in only when federal investigators called in late August.
"It’s created just a mess, and we’ve spent the last two weeks trying to clean it up," she says. CSIdentity’s bots wouldn’t have prevented the theft, but they might have helped Doerr discover it sooner.
"This happens every single day," Ross says. "The scary thing is this is just the tip of the iceberg."
This article appeared on page E – 4 of the San Francisco Chronicle
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…..item 2)….website…Center for Identity Management and Information Protection ….CIMIP
Identity Theft News
www.utica.edu/academic/institutes/cimip/mediacenter/itnew…
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